Managed Services
Predictive, Preventive, and Scalable - affordable Managed Services
Our systems go down or freeze at critical times.
Our in-house team is stretched thin and reactive.
System compliance is always a worry.
We're worried about application maintenance and support after go-live.
Sound familiar?
You’re not alone. If you’re leading a business that relies on Oracle or Salesforce, you know how costly it can be when applications break, stall, or simply fail to keep pace with your company. Downtime. Bloated customisations. Poor user adoption. Climbing costs. And the pressure to keep everything compliant.
We get it. That’s why we have built a managed service that does more than just keep the lights on.
Ready to Rethink
View our work
Case study
Managed Services Transformation for Enhanced Efficiency
InspireXT enables a global organisation to streamline operations through Oracle Managed Services—resolving long-standing issues, improving response time, and driving cost-effective, scalable support across business-critical systems.
Managed Services Transformation for Enhanced Efficiency
InspireXT enables a global organisation to streamline operations through Oracle Managed Services—resolving long-standing issues, improving response time, and driving cost-effective, scalable support across business-critical systems.
Testimonial
Infinera’s Words for InspireXT
We are very glad to have chosen you to be our Agile PLM services provider who are our go-to experts for any Agile related tasks. Your team has been key to the success of enhancing our existing customizations proofing it from security vulnerabilities.
Infinera’s Words for InspireXT
We are very glad to have chosen you to be our Agile PLM services provider who are our go-to experts for any Agile related tasks. Your team has been key to the success of enhancing our existing customizations proofing it from security vulnerabilities.
Case study
PLM support for Optical Networking
Download the case study to learn how InspireXT helped the client to prevent production delay, enhanced security updates and streamline processes for better decision making.
PLM support for Optical Networking
Download the case study to learn how InspireXT helped the client to prevent production delay, enhanced security updates and streamline processes for better decision making.
Case study
PLM Transformation for Packaging Documentation with Agile PLM Optimisation for a European Pharmaceuticals
Learn how InspireXT helped a pharmaceutical company achieve a single source of truth in Agile PLM-boosting decision-making, supplier collaboration, automation, and workflow efficiency across packaging operations.
PLM Transformation for Packaging Documentation with Agile PLM Optimisation for a European Pharmaceuticals
Learn how InspireXT helped a pharmaceutical company achieve a single source of truth in Agile PLM-boosting decision-making, supplier collaboration, automation, and workflow efficiency across packaging operations.
Case study
Accelerating AMS Support for a Global Luxury Retailer
Learn how InspireXT empowered a global luxury retailer with AMS production support—automating regression testing, enhancing BI-driven data accuracy, and enabling efficient licence usage monitoring for cost control and compliance.
Accelerating AMS Support for a Global Luxury Retailer
Learn how InspireXT empowered a global luxury retailer with AMS production support—automating regression testing, enhancing BI-driven data accuracy, and enabling efficient licence usage monitoring for cost control and compliance.
Testimonial
Leading Connectivity Provider words for InspireXT
Over the 6 months of support from InspireXT to date, we have been impressed with the team’s consistent support in fully developing our understanding and application of the capabilities of the system; they have worked diligently to overcome identified limitations and applying customisation.
Leading Connectivity Provider words for InspireXT
Over the 6 months of support from InspireXT to date, we have been impressed with the team’s consistent support in fully developing our understanding and application of the capabilities of the system; they have worked diligently to overcome identified limitations and applying customisation.
Testimonial
Global Luxury Retailer words for InspireXT
Working with InspireXT has been very fruitful for our business. Their dedicated team take the time to understand our unique challenges and provide tailored solutions that fit perfectly with our goals. They are very flexible in their availability to ensure our requirements are met , even at short notice.
Global Luxury Retailer words for InspireXT
Working with InspireXT has been very fruitful for our business. Their dedicated team take the time to understand our unique challenges and provide tailored solutions that fit perfectly with our goals. They are very flexible in their availability to ensure our requirements are met , even at short notice.
Built for Performance. Designed for Agility.
Our Managed Services combine:
- • Deep expertise in Oracle Applications and Salesforce
- • The agility and care of a boutique consultancy
- • The scale and efficiency of an offshore systems integrator
All of this is delivered through a human-reinforced AI support model that prioritises prevention, speed, and cost control.
AI-Ops - Benefits of AI-Enabled
Managed Services
Predictive Maintenance & Issue Prevention
Proactive Problem Resolution: AI algorithms analyse vast amounts of data to predict potential issues and their root causes before they occur, allowing for proactive maintenance. This reduces downtime and improves application availability.
Enhanced Automation & Efficiency
Automated Processes: AI can automate routine tasks such as application updates, patching, backups, and performance optimisations, reducing the need for manual intervention and freeing up internal resources.
Faster Decision-Making & Insights
Data-Driven Insights: AI-enabled platforms analyse large volumes of data generated by IT applications to provide actionable insights for improving system performance, security, and user experience.
Faster Time-to-Resolution
Self-Healing: AI agents monitor the environment to identify known issues and automatically deploy the knowledge base response to minimise impact to users.
Better SLA Performance
Higher Uptime & Availability: AI-enabled managed services can deliver more stringent SLAs by ensuring high uptime through predictive maintenance, faster
incident response, and better resource optimisation.
“Our old MSP was just reactive. These guys helped us reconfigure our Salesforce and streamline support. Now things work.”
Why Our Clients Choose Us
Faster Response. Lower Costs. More Uptime
AI agents are your first responders. They resolve known issues immediately & escalate only when human expertise is needed. That means:
- Faster resolution times
- 24/7 coverage
- Lower support costs
Prevention Over Cure
Our AI-driven system constantly scans your environment to detect early warning signs. We prevent problems before users even notice.
- Predictive maintenance
- Proactive patching & optimisation
- Fewer incidents, more peace of mind
Smarter Testing & Automation
Application updates don’t have to be stressful. With built-in test automation, we:
- Execute 100% of test cases
- Deliver updates 30-50% faster
- Eliminate human error & reduce downtime
Better User Experience. Higher ROI
From better onboarding to simpler workflows, we help drive adoption, not just availability.
- Tailored configurations
- Training & change management
- User-focused design
L1 Support (First Line Support)
We serve as the initial point of contact for all end-user queries & issues, acting as the first line of defense. Our responsibilities include:
- Addressing basic technical problems
- Responding to user inquiries
- Handling service requests & directing incidents to the appropriate teams
L1 support typically operates using established scripts & standard operating procedures to ensure consistency & efficiency.
The Real Impact: Unified Front-End + Back-End
We manage Salesforce on the front end and Oracle on the back end. That means fewer silos, faster workflows, and better decisions.
You no longer have to coordinate between multiple vendors or explain the same problem twice.
InspireXT Managed Services
A next-generation managed service solution designed to support Oracle and Salesforce environments. From automating routine support to ensuring seamless application updates, our AI-powered managed services provide peace of mind with a proactive & reactive, streamlined approach.
ORACLE
On-Premise Support
• Oracle EBS Managed Services
• Agile PLM
• Database Managed Services
• Patch and Upgrade Management
Oracle Cloud Specialisation & Application Support
• Enterprise Resource Planning
• Enterprise Performance Management
• Supply Chain & Management
• Oracle Integration Cloud
• Oracle Cloud Infrastructure
• Manage Oracle Quarterly Patch
• Oracle Cloud Platform as a Service
Intelligent Journey Orchestrator (GenAI enabled bot)
• User training / FAQ
• AI enabled repeated issues resolutions
• Chat bot for End User queries
Tools & Accelerators
• Config Tool- Automated Configuration Migration.
• Test Complete- Automated testing for all business flows and Regression testing
SALESFORCE
Support
• Salesforce Managed Services
• Data Migration Services/Org Migration Services
• Integration Services with 3rd Party Tools
• Mulesoft
• Tableau
Salesforce Cloud Specialisation & Application Support
• Sales Cloud
• Service Cloud
• Field Service Lightning
• Experience Cloud
• Loyalty Cloud
• Manufacturing Cloud
• Mulesoft
• Revenue Cloud
Services
• Configurations & Customisations
• User training
• Data Insights
• Automations
• Integration
• Multi-Channel Support
• Self-Service
• Data Cloud
• Agent Force
Typical Challenges We Solve
Quarterly updates that break your apps
Fragile customisations that slow down change
A helpdesk that doesn’t speak your business language
Ready to Simplify, Stabilise and Scale?
We help your service delivery leaders bring structure, reliability, and flexibility to their Oracle and Salesforce ecosystems.
Talk to us about a service model that adapts as your business evolves.