Service Cloud
With InspireXT, deliver customer service via smarter tracking, faster issue resolution, and more informed insights.
Make every interaction count with InspireXT
With InspireXT, streamline field operations, empower self-service, and achieve a 360-degree customer view. Drive efficiency through automation and AI and make data-driven decisions with robust reporting. Enjoy omnichannel support, case management, knowledge base empowerment, and real-time live chat for seamless interactions.
Unlocking service excellence with Service Cloud
Optimised field service operations
Empowering customer self-service
Robust reporting and analytics
Data-driven decision making
Unified customer view
Efficiency through automation and AI
Salesforce Service Cloud in action for customer delight
Omnichannel Support
Connect with your customers across various channels – from email and social media to chat and phone. Service Cloud’s omnichannel support provides a unified customer service experience, enhancing agent productivity and customer satisfaction.
Case Management
Streamline and organise customer cases efficiently with Service Cloud’s robust Case Management capabilities. Track, prioritise, and resolve issues with ease, ensuring a swift and satisfying resolution for your customers.
Knowledge base
Salesforce Service Cloud empowers your support teams with a robust knowledge base. Create, manage, and distribute comprehensive articles to ensure that your agents have access to the information they need to resolve customer queries swiftly and accurately.
Automation and AI-powered insights
Automate routine tasks and leverage artificial intelligence to gain valuable insights. Service Cloud utilises AI to analyse customer interactions, predict service needs, and suggest personalised solutions, enabling your team to focus on high-value interactions.
Service console
Enhance agent productivity with the Service Console, a unified platform devoted to customer service, support and customer experience. The Service Console provides a consolidated view of customer information, communication history, and case details in one intuitive interface, minimising response times.
Live agent chat
Engage in real-time interactions with Service Cloud’s live chat feature. Provide quick answers to customer questions, enhancing satisfaction and streamlining issue resolution. This instant communication channel is highly valued by customers seeking efficient and immediate support.
Field Service Management
Optimise scheduling, job assignments, and real-time communication with field agents. Ensure on-site support is delivered with maximum efficiency, with dispatchers monitoring tasks and field agents accessing schedules and job details in real-time.
Transforming industries with Salesforce Service Cloud
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