InspireXT Managed Services works as part of your team on Oracle and Salesforce. We keep your platforms steady through every close and audit, and improve them each quarter.
What long-term partnerships have delivered for clients we support today.
Polpharma, Poland's largest pharma manufacturer, cut packaging material preparation time by 60% on an Oracle Agile PLM platform our team now runs and supports.
At De Beers, we traced recurring order-routing failures to their source in Oracle Order Management and removed them for good.
Forevermark's new product development runs about 20% faster on an Oracle Cloud PIM platform our AMS team keeps stable.
Oracle Fusion Cloud (ERP, SCM, EPM, PLM, HCM, WMS, OTM), Agile PLM, EBS, OCI and Integration Cloud, Salesforce, and their integrations with SAP, POS and TrackWise.
L1 to L3 support, ranked by business impact. We trace repeat failures to the mapping or code behind them, chase vendor fixes with Oracle or Salesforce, and move patches through DEV, QA and PROD in step.
A partner that knows your processes, a quarterly roadmap review, and an IT team that gets its week back. The result is fewer repeat tickets and complete audit trails.
We read your last 90 days of tickets, your integration logs and your current configuration. In our experience, most repeat tickets trace back to a small number of integrations or settings, and this review finds them.
We take over in stages: knowledge transfer on your systems, processes and ticket history, then a shadow period alongside your current provider before we take primary ownership of L2 and L3 support. Steady-state SLAs start once our team has deployed to production on its own, and operations keep running throughout.
We fix the failures that stop work first. At Infinera, that meant ending the Agile PLM process extension failures that forced server restarts during business hours.
Every recurring ticket goes to an engineer who traces it to the mapping, integration or configuration behind it, and every closed ticket carries a root-cause note in the known error database. For a global pharma client, We rewrote the data transformation logic between regional systems and Oracle Fusion, which ended the daily dropped payloads.
With the backlog cleared, the same team delivers enhancements and runs Oracle’s quarterly updates through Test Automate, which tests every business flow and validates each release in under five days, well inside Oracle’s two-week window. A quarterly business review then sets the next priorities, such as moving Agile PLM to Oracle Cloud.
What long-term partnerships have delivered for clients we support today.
One team owns your Oracle and Salesforce platforms end to end, from the service desk to escalations with the vendor, and reports to you at a monthly service review and a quarterly business review.
Each quarter InspireXT review your roadmap with you, run Oracle's updates through Test Automate and agree the next enhancements, so the platform keeps pace with the business.
Recurring issues go to an engineer who fixes the cause, and every closed ticket carries a root-cause note, so the same problem stops coming back.
Oracle AMS is ongoing support for Oracle applications after go-live, covering monitoring, incident resolution, patching, configuration changes and enhancements. InspireXT Managed Services adds root-cause engineering, so recurring issues are fixed in the integration or configuration that causes them.
We support Oracle Fusion Cloud ERP, SCM, EPM, PLM, HCM, WMS and OTM, Oracle Agile PLM, Oracle EBS, Oracle Cloud Infrastructure and Oracle Integration Cloud. We also run Salesforce managed services across Sales, Service, Marketing, Experience, Commerce and Manufacturing Cloud, and MLOps managed services for enterprise AI models.
A break-fix provider works through a ticket queue and closes each ticket when the symptom goes away. We take ownership of the platform as a long-term partner: we fix recurring issues at their cause, review your roadmap every quarter and plan the next improvements with you. At De Beers, this removed the targeted recurring errors in order routing and supply chain syncs.
Yes. Premier Support for Agile PLM 9.3.x ends on 31 December 2027, and for Agile PLM for Process 6.2.4 in May 2027, after which Oracle releases no new patches or security fixes. We keep Agile environments stable, as we have for Infinera and Polpharma, and use PLM Insight to plan the move to Oracle PLM Cloud on your timeline.
A typical transition takes 4 to 6 weeks. It runs in stages: knowledge transfer, a shadow period alongside your current provider, then full L2 and L3 ownership once our team has deployed to production on its own. Your operations continue as normal throughout.
We respond to critical incidents within 1 hour, high within 2 hours, medium within 4 hours and low within 8 hours. A critical incident is one with direct financial impact, such as a production delay or a blocked order, shipment, revenue posting or period close.
There are four models. A fixed monthly fee suits a stable platform with predictable ticket volumes, and dedicated capacity reserves named consultants for your team. A bank of pre-purchased hours suits variable, ad hoc demand. The model most clients choose is a hybrid: a fixed fee for day-to-day support, with enhancements and projects billed on time and materials.
Yes. We run Oracle environments for pharma manufacturers, including Polpharma, with complete audit trails that support 21 CFR Part 11 and GxP requirements.
Yes. For a global packaging manufacturer, we ran Oracle EPM FCC as an interim managed service, stabilising consolidation and close while leadership weighed a reimplementation. The business kept its history and configuration, and the decision stayed open.
Start with a free AMS Health Check. We review 30 days of your tickets and your roadmap, then show you which issues share a root cause and what we would improve first.
