INSPIREXT X SALESFORCE

Salesforce, working as
an operational engine.

We turn Salesforce into an operational engine that keeps your supply and demand perfectly aligned, carrying every promise through to execution. From transactional CRM to strategic engagement platform.

Trusted by

Industries we serve

Salesforce, tuned to.
the industries we know best

Manufacturing

We assess capability gaps, pinpoint dependencies and choose the most effective Salesforce path for complex manufacturing environments.

Pharma & Life Sciences

We help Pharma and Life Sciences organisations align compliance, identify dependencies & enable safe, scalable customer engagement.

Retail & Consumer

We craft Salesforce solutions that meet today's needs and adapt to the evolving dynamics of consumer-facing businesses.

Food & Beverage

Agile, compliant and connected Salesforce deployments for food and beverage businesses managing demand, quality and perishability.

THE PROBLEM

Salesforce alone does not deliver customer success.

Strategy, data readiness, intelligent automation and enterprise integration do. Most Salesforce estates were built one cloud at a time, against separate briefs, by separate teams. Each module works. As a whole, the estate doesn’t.

A transactional CRM, disconnected from operations.

Salesforce records the sale. ERP, PLM and supply chain never see it. Reps quote against inventory that no longer exists. Promises made in sales break somewhere between handoff and fulfilment.

No single version of the customer.

Sales Cloud, Service Cloud and the data warehouse each hold a different record. Marketing acts on one version. Finance on another. Neither is complete, and nobody fully trusts either.

The AI is ready. The data isn't.

Einstein and Agentforce need clean, unified data to function. Across enterprises, 78% of technology leaders cite data quality as their biggest barrier to AI outcomes.The platform can do it, but the business behind it isn’t ready

Go-live was the beginning, not the end.

Adoption plateaus six months in. Teams build workarounds. Complexity compounds with every new cloud added, the implementation closes, and the real work of connecting the business never begins.

THE COST OF STAYING STILL

The gaps in your Salesforce implementation are costing you more than the implementation did.

The workarounds your teams accept as normal. The reports nobody fully trusts. The AI features paid for but unused. Left alone, they cost more to fix than the original build did.

$12.9M

Lost every year to poor data quality, per organisation.

Gartner puts a number on what every Salesforce team already feels at reporting time. Duplicate records, inconsistent fields, ungoverned migrations :  the CRM runs, but the data inside it isn’t clean enough to justify the seat cost.

80%

of IT leaders say data silos are actively blocking their Salesforce programmes.

Salesforce’s own 2024 Connectivity Benchmark Report found four in five IT leaders describe their infrastructure as overly interdependent. The clouds were bought. The connections between them were never built.

78%

of manufacturers spend significant time hunting across disconnected systems.

According to Salesforce’s 2024 Trends in Manufacturing report, Sales Cloud is live and the ERP is running, but nobody connected them. Reps chase stock levels by phone. The data exists, it just isn’t where Salesforce can reach it.

Our solutions and services

Eight ways we make Salesforce work harder.

Customer experience is only as strong as the data, processes and intelligence behind it. We combine Salesforce Core Clouds, Data Cloud and AI capabilities to deliver predictive, personalised and proactive engagement.

Core Salesforce Cloud Implementations

We implement Sales, Service, Marketing and Experience Cloud as a single operating layer, aligned to enterprise revenue and service models across multi-region deployments.

Salesforce Industry Cloud Solutions

Industry Cloud deployments shaped by manufacturing, retail and regulated environments, built to hold under audit, compliance and production pressure.

Salesforce Data Cloud Implementation

We establish a governed data layer across customer and operational signals, enabling real-time visibility and identity resolution at enterprise data volumes.

Agentforce Automation and AI

We deploy AI agents inside live workflows, improving response time and reducing manual effort across high-volume service and operational environments.

Tableau Analytics and CRMA

We deliver analytics anchored to business decisions, enabling faster, context-aware action across distributed commercial and operational teams.

CRM Analytics Enablement

We embed analytics directly into workflows, ensuring insights are available at the point of decision across large user bases.

Integration and API-Led Architecture

We connect Salesforce with enterprise systems through structured APIs, ensuring consistent data flow across complex, multi-system landscapes.

Migration, Modernisation and Managed Services

We execute migration and modernisation with platform stability as a baseline, supporting high-availability environments and ongoing optimisation at scale.

Why InspireXT

Why enterprises choose us
as their Salesforce partner.

InspireXT enhances Salesforce with embedded AI capabilities that streamline decision making across finance, supply chain, HR and customer experience. We help organisations tap into native AI features to increase accuracy and improve operational visibility.

01

Customer visibility

Know your customer, not just your CRM record. Most Salesforce estates hold a version of the customer, not the whole picture. We connect sales, service, marketing and operational data so every team works from the same account, not their own copy of it.

02

Operational efficiency

Less time on the system, more time on the work. When Salesforce is connected to the systems around it, reps stop chasing stock levels by phone and service teams stop rebuilding order history from emails. The platform does the legwork it was always supposed to do.

03

Data you can trust

One number, not three versions of it. When the same figure appears differently in Sales Cloud, the data warehouse and the finance report, nobody acts on any of them. We build a data layer where the figures agree, so decisions get made instead of debated.

04

Industry-first delivery

Built for your industry, not adapted from someone else's. A pharmaceutical deployment has different compliance requirements than a food and beverage one. We do not apply the same template and adjust. We start from the industry and build out.

05

One record, no conflicts

One account, everywhere it matters. For one client, this meant the same customer appearing in Sales Cloud, Oracle ERP and the service portal without anyone reconciling it manually. No duplicates, no conflicting histories, no calls to check which version is current.

Salesforce's Solutions & Accelerators

Hyper-Personalisation Framework

An AI-driven personalisation framework designed to eliminate fragmented customer data and inconsistent engagement. Built on Salesforce Data Cloud and Einstein, it enables real-time, context-aware experiences across channels without excessive custom development or governance risk.

Customer 360

A unified customer intelligence layer that consolidates data across sales, service, marketing, and external systems into a single, governed customer profile trusted by both business users and AI-driven processes.

Manufacturing 360

A manufacturing-focused accelerator built from real-world delivery experience to address forecast volatility, dealer and distributor visibility, and order execution challenges. Manufacturing 360 connects forecasting, agreements, service operations, and customer engagement within Salesforce. 

Pre-Built Agentforce AI Agents

Industry-ready AI agents designed to accelerate automation, reduce operational overhead, and improve response times. These pre-configured Agentforce solutions enable faster AI adoption while maintaining governance, transparency, and user trust.

From CRM to connected engagement.

Tell us where you want Salesforce to take your business. We will bring a strategy that respects the complexity of your data, your industry and your customer.