About the Client
Founded in 2000 and based in San Jose, California. Manufactures Wavelength division multiplexing (WDM)-based packet optical transmission equipment and IP transport technologies.
Provides optical transport systems, packet-optical networking solutions, and software-defined networking (SDN) capabilities to global network operators.
Business Challenges
- Faced critical stability issues in the production environment where Agile PLM Process Extensions (PXs) would unexpectedly cease functioning.
- Required the IT team to reactively restart production application servers during active business hours.
- Experienced a direct negative impact on the productivity of business users due to recurring system failures.
What We Did
- Optimised business processes within Oracle Agile PLM and established a new clustered Sandbox instance.
- Developed integrations with external systems to retrieve essential manufacturer part details, such as Years to End-of-Life (YEOL) and country of origin.
- Automated user deactivation processes and updated manager information for active users.
- Delivered a proactive AMS framework encompassing regular security and vulnerability assessments, applying the latest RUPs across DEV, QA, and PROD environments, and executing optimised server restarts.
- Collaborated directly with Oracle Support to address Averify issues and obtain critical bug fixes for the Agile PLM application.
Value Delivered
- Enabled the calculation of Supply Chain Risk Management (SCRM) ratings to help the business mitigate supplier risks and determine BOM resiliency.
- Drastically reduced the workload for application administrators through automated procedures.
- Safeguarded the PLM system from vulnerabilities and eliminated disruptive downtime through continuous AMS engagement.
- Consistently achieved top customer satisfaction ratings operating as the client’s go-to expert for Agile PLM enhancements and support.