About the Client
Founded in 2000 and based in San Jose, California. Manufactures Wavelength division multiplexing (WDM)-based packet optical transmission equipment and IP transport technologies.
Provides optical transport systems, packet-optical networking solutions, and software-defined networking (SDN) capabilities to global network operators. Infinera has been part of Nokia since February 2025, when Nokia completed its acquisition of the company.
Business Challenges
- Faced critical stability issues in the production environment where Agile PLM Process Extensions (PXs) would unexpectedly cease functioning.
- Required the IT team to reactively restart production application servers during active business hours.
- Experienced a direct negative impact on the productivity of business users due to recurring system failures.
What We Did
- Optimised business processes within Oracle Agile PLM and established a new clustered Sandbox instance.
- Developed integrations with external systems to retrieve essential manufacturer part details, such as Years to End-of-Life (YEOL) and country of origin.
- Automated user deactivation processes and updated manager information for active users.
- Delivered a proactive AMS framework encompassing regular security and vulnerability assessments, applying the latest RUPs across DEV, QA, and PROD environments, and executing optimised server restarts.
- Collaborated directly with Oracle Support to address Averify issues and obtain critical bug fixes for the Agile PLM application.
Value Delivered
- Enabled the calculation of Supply Chain Risk Management (SCRM) ratings to help the business mitigate supplier risks and determine BOM resiliency.
- Drastically reduced the workload for application administrators through automated procedures.
- Safeguarded the PLM system from vulnerabilities and eliminated disruptive downtime through continuous AMS engagement.
- Consistently achieved top customer satisfaction ratings operating as the client’s go-to expert for Agile PLM enhancements and support.
Frequently Asked Questions
Why do Oracle Agile PLM Process Extensions stop working?
At Infinera, Process Extensions would stop in production and servers had to be restarted during business hours. InspireXT optimised the processes, set up a clustered sandbox instance and worked with Oracle Support on the bug fixes.
What does Agile PLM managed services from InspireXT cover?
Regular security and vulnerability assessments, applying the latest RUPs across DEV, QA and PROD, optimised server restarts, user administration automation and enhancements.
What should Agile PLM customers plan for next?
Premier Support for Agile PLM ends in December 2027. See our guide to the 2027 deadline and PLM Insight, which assesses an Agile PLM environment in three to four weeks.