A Global Luxury Retailer
Challenges
With an impressive 130-year legacy in the diamond industry, our client, a leader in the field, aspires to set new benchmarks and drive the industry’s evolution. Their diamonds, sourced globally and processed across a network of manufacturing entities, undergo a meticulous journey within a comprehensive partner ecosystem. Amidst rising consumer expectations, our client recognized the imperative to redefine their customer engagement strategy in alignment with the digital era. This necessitated a profound rethinking of supply chain processes, aiming for a seamless blend of sophistication and adaptability.
At the core of this vision lies the establishment of a ‘Connected Supply Chain,’ characterized by integration and agility throughout sourcing, manufacturing, distribution, and customer touchpoints. This approach not only ensures global stock visibility but empowers customers with the ability to make precise, tailored selections. The result is an enhanced customer experience, positively impacting choices while progressively optimizing working capital requirements. Our client stands poised to lead the way in redefining luxury through a meticulously connected journey.
Solution
To address identified opportunities, InspireXT partnered with the client, tasked with modernizing their supply chain processes. Leveraging extensive expertise, InspireXT strategically introduced Oracle Cloud alongside existing assets, delivering critical capabilities across the value chain. A collaborative effort with the client resulted in a unified process model connecting eCommerce, Point of Sales, Marketplaces, and customer service channels with manufacturing and logistics processes.
Under purpose-led program governance, this solution not only integrates with existing applications but also enhances them, streamlining both back-office and customer-facing functions. This approach proves particularly valuable in modeling the global supply chain, ensuring accurate customer promises and, more importantly, delivering on those promises. InspireXT’s orchestration optimally allocates supply across channels, reducing front-office complexity while simplifying back-office processes. This comprehensive solution stands as a testament to InspireXT’s ability to innovate and elevate supply chain efficiency.
Results
The solution offers a significant depth of functionality using out-of-the-box processes. Implementation can therefore be accelerated whilst reducing downstream complexities, risks, and further costs associated with customisation or solution gaps. This is all maintained alongside supporting the long-term needs of the business.
Furthermore, as the solution is built on the latest technologies, InspireXT was able to ensure that the platform was open and easy to interface with third-party applications. As a result of this major transformation, our client experienced an increment in online sales conversion by 30%. With an efficient and ‘Connected Supply Chain’ driven by demand and data, customer demand was seamlessly fulfilled.
The Opportunity
With an impressive 130-year legacy in the diamond industry, our client, a leader in the field, aspires to set new benchmarks and drive the industry’s evolution. Their diamonds, sourced globally and processed across a network of manufacturing entities, undergo a meticulous journey within a comprehensive partner ecosystem. Amidst rising consumer expectations, our client recognized the imperative to redefine their customer engagement strategy in alignment with the digital era. This necessitated a profound rethinking of supply chain processes, aiming for a seamless blend of sophistication and adaptability.
At the core of this vision lies the establishment of a ‘Connected Supply Chain,’ characterized by integration and agility throughout sourcing, manufacturing, distribution, and customer touchpoints. This approach not only ensures global stock visibility but empowers customers with the ability to make precise, tailored selections. The result is an enhanced customer experience, positively impacting choices while progressively optimizing working capital requirements. Our client stands poised to lead the way in redefining luxury through a meticulously connected journey.
The Solution
To address identified opportunities, InspireXT partnered with the client, tasked with modernizing their supply chain processes. Leveraging extensive expertise, InspireXT strategically introduced Oracle Cloud alongside existing assets, delivering critical capabilities across the value chain. A collaborative effort with the client resulted in a unified process model connecting eCommerce, Point of Sales, Marketplaces, and customer service channels with manufacturing and logistics processes.
Under purpose-led program governance, this solution not only integrates with existing applications but also enhances them, streamlining both back-office and customer-facing functions. This approach proves particularly valuable in modeling the global supply chain, ensuring accurate customer promises and, more importantly, delivering on those promises. InspireXT’s orchestration optimally allocates supply across channels, reducing front-office complexity while simplifying back-office processes. This comprehensive solution stands as a testament to InspireXT’s ability to innovate and elevate supply chain efficiency.
Solution Components
InspireXT deployed its Connected Supply Chain common process model using Oracle Cloud comprising of functionalities such as:
- Product Information Management
- Oracle Inventory
- Order Management and Order Promising
- RFSmart Mobile Solution
- Solution Architecture and Governance
The solution was integrated using Mulesoft to co-exist with:
- Salesforce Commerce Cloud
- Salesforce Service Cloud
- X-Store POS
- Legacy SAP – Manufacturing and Finance
The Outcome
The solution offers a significant depth of functionality using out-of-the-box processes. Implementation can therefore be accelerated whilst reducing downstream complexities, risks, and further costs associated with customisation or solution gaps. This is all maintained alongside supporting the long-term needs of the business.
Furthermore, as the solution is built on the latest technologies, InspireXT was able to ensure that the platform was open and easy to interface with third-party applications. As a result of this major transformation, our client experienced an increment in online sales conversion by 30%. With an efficient and ‘Connected Supply Chain’ driven by demand and data, customer demand was seamlessly fulfilled.
Impact Areas
- Increased online sales conversion by third.
- Standardised single source of product data model.
- Single source of product and stock data across all channels.
- Optimised stock (global and regional).
- Improved customer proposition with enhanced fulfilment rates and accurate promising and delivery.
- Reduction in working capital.
Chief Operating Officer
Head of IT Applications
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