Connected ExperienceXT
Transform the Enterprise Value Chain
At a time when consumer expectations are higher than ever, disconnected customer engagement and supply chain operations platforms can lead to disjointed user journeys, inconsistent experiences and disappointed customers.
For example, marketing campaigns and customer inquiries might be managed in one system, while orders and fulfilment are managed in another. This disconnect can cause delays in responding to customer queries, inaccuracies in promotional offers and miscommunications about product availability.
Valuable insights such as customer preferences and engagement histories get stuck in different platforms, preventing a clear, comprehensive view of the customer.
Introducing InspireXT's Connected ExperienceXT
We present Connected ExperienceXT – This comprehensive solution connects customer engagement to supply chain operations, embedding AI agent-led automation and insights to deliver integrated, customer-centric and truly connected experiences throughout the entire value chain.
Using our Common Process Model, we create a unified view of customer, demand signals, product, price, quote, stock and order information, providing a foundation of trusted data that can provide valuable insights and fuel AI Agents and automation. By connecting customer engagement to supply chain operations and eliminating fragmented processes and disconnected data, organisations can more better respond to customer needs, more effectively balance inventory with demand, and deliver more consistent and higher quality customer experiences.
Discover InspireXT's Connected ExperienceXT
InspireXT’s Connected ExperienceXT leverages our five key solutions: Connected IntelligenceXT, Connected Supply ChainXT, Connected ShopfloorXT, Connected CustomerXT and Connected ProductXT. Together, these components create a unified ecosystem that
enhances operational efficiency and customer engagement.
Connected IntelligenceXT
Connected IntelligenceXT embeds AI agent-led automation and insight throughout your supply chain and customer engagement channels through the unification and harmonisation of data and processes and the deployment of AI agents and AI-powered insights. It enables businesses to unlock the full potential of their data by seamlessly connecting information across systems, processes, and technologies. By dismantling traditional data silos, Connected IntelligenceXT allows organisations to gain real-time, actionable insights that drive smarter decision-making, optimise operations, and foster innovation.
At its core, Connected IntelligenceXT harnesses advanced analytics, artificial intelligence (AI), and machine learning (ML) to unify and analyse data from diverse sources. This holistic view of the data landscape empowers businesses to identify patterns, anticipate trends, and derive valuable insights that might otherwise remain hidden.
Through this integrated approach, businesses can streamline supply chains, enhance customer experiences, improve operational efficiencies, and ultimately achieve faster, more informed decision-making. Connected IntelligenceXT enables organisations not only to access data but also to transform it into meaningful, strategic insights that drive growth and competitive advantage.
Connected Supply ChainXT
InspireXT’s Connected Supply ChainXT revolutionises traditional supply chain models by implementing a common process approach designed to enhance omnichannel customer experiences while reducing inventory levels and working capital costs. This solution enables seamless integration across multiple order channels, including eCommerce, POS, marketplaces, partner networks, and customer service desks, with a variety of back-end systems such as ERP, Manufacturing Execution Systems (MES), Supply Chain Management (SCM) platforms, and Product Lifecycle Management (PLM) systems, warehousing, distribution networks, transportation management systems (TMS), and other essential operational systems.
By improving connectivity, simplifying complexities through a Common Process Model, and providing a consistent omnichannel customer experience, InspireXT’s Connected Supply ChainXT brings your supply chain and operations process integrated with the customers, offering a unified view of all stock data with accurate customer demand forecasting for optimal stock management and faster order fulfillment.
Connected ShopfloorXT
In today’s fast-paced manufacturing landscape, staying ahead means more than just automation—it’s about connecting every part of the production process. The Connected ShopfloorXT brings this vision to life, seamlessly integrating digital technology with physical operations to create a smart, data-driven manufacturing environment.
By linking machines, systems, and people in real time, the Connected ShopfloorXT provides comprehensive visibility into every aspect of production. It enables manufacturers to monitor and optimise performance, anticipate maintenance needs, reduce downtime, and improve efficiency at scale. With real-time insights and predictive analytics, businesses can make informed decisions that drive operational excellence and agility.
Harness the power of the Connected ShopfloorXT to transform your manufacturing operations—enhancing productivity, ensuring quality, and fostering innovation.
Connected CustomerXT
InspireXT’s Connected CustomerXT solution transforms your customer acquisition to retention process. It enhances customer engagement through effective multi-channel interaction and data-driven segmentation, fostering loyalty and retention. This comprehensive solution automates demand generation, manages forecast data in an auditable manner, and provides real-time customer data access across all channels.
The Connected CustomerXT experience operates through a streamlined process, starting with Omni-Channel Intelligence that collects and analyses customer data to enable accurate demand generation. This flows seamlessly through to the aftersales & service phase, ensuring ongoing customer satisfaction and retention.
Connected ProductXT
InspireXT’s Connected ProductXT unifies your product lifecycle data and processes, offering transparency, traceability and insight from inception to end of life.
At the heart of Connected ProductXT is traceability, providing batch and serial number level lineage down to individual product components, from raw materials to finished goods.
Connected ProductXT utilises InspireXT’s Common Process Model to integrate product master data, manufacturing, supplier, environmental and sustainability data, providing a single view of product, delivering an enhanced customer experience and simplifying compliance with sustainability and circularity-driven regulations such as the EU Digital Product Passport.
How our solutions combine to
create the Connected ExperienceXT
Benefits of Connected ExperienceXT
Eliminating Operational Silos
Connected ExperienceXT connects customer engagement to supply chain operations through a Common Process Model. This removes traditional silos, ensuring seamless communication and coordination across departments. By breaking down these barriers, businesses can foster collaboration and streamline operations, leading to enhanced efficiency and productivity.
Achieving End-to-End Visibility
Connected ExperienceXT provides visibility and transparency across the entire value chain. This end-to-end insight enables better tracking, management, and optimisation of all business processes, from supply chain to customer interactions.
Optimising Process Connectivity and Analysis
The solution’s ability to connect different processes and analyse their interdependencies allows businesses to identify inefficiencies and areas for improvement. This connectivity analysis ensures that all aspects of the business are aligned and working towards common goals, enhancing overall performance.
Increasing Business Agility
Connected ExperienceXT AI-driven insights and orchestrations enable businesses to adapt quickly to changing market conditions. Greater agility means businesses can respond faster to customer needs, market trends, and operational challenges, maintaining a competitive edge.
Driving Revenue Growth
By enhancing customer engagement and satisfaction through personalised interactions and streamlined processes, businesses can increase customer loyalty and retention. Improved customer experiences lead to higher sales, repeat business, and ultimately, revenue growth.
Unified Data Management & Data Visibility
By capturing real-time data from various sources and making it accessible through a seamless conversational interface, businesses can gain valuable insights and a holistic view of operations in real time. This data visibility supports better decision-making and enhances the ability to respond to market demands promptly.
Optimising Working Capital
Connected ExperienceXT helps businesses optimise working capital by providing unified, real-time insights into inventory, demand, and cash flow. This improves decision-making, reduces excess stock, and enhances operational efficiency. With better forecasting and resource allocation, businesses can lower costs, improve liquidity, and maximise profitability while ensuring smoother operations across all channels.
Why InspireXT?
Innovative Technology Integration
At InspireXT, we leverage the latest advancements in AI and digital transformation technologies to create solutions that drive operational excellence. Connected ExperienceXT integrates AI-enabled orchestrations, real-time data capture, and cloud-based platforms to provide actionable insights and seamless interactions across various business channels. This innovation ensures that your business stays ahead in a rapidly evolving market, utilising cutting-edge tools to enhance efficiency and productivity.
Industry Expertise
With extensive experience across multiple industries, InspireXT understands the unique challenges and requirements of different sectors. Our team of experts has deep domain knowledge, enabling us to design and implement solutions that are tailored to the specific needs of your industry. This expertise ensures that our frameworks and strategies are not only relevant but also highly effective in addressing your business’s unique pain points and opportunities.
Customer-Centric Approach
Scalable Solutions
Sustainable Growth Focus
InspireXT is committed to delivering long-term value and fostering sustainable growth for your business. Our solutions are built to maximise the use of your existing investments while minimising disruption. By providing a Common Process Model and AI-driven insights, we help you optimise your operations and make informed decisions that contribute to
sustainable growth and profitability.
Proven Track Record
We are trusted by leading businesses across various industries for our successful transformations. Our track record speaks to our ability to deliver impactful results and drive meaningful change. By partnering with InspireXT, you benefit from our extensive experience and proven methodologies, ensuring that your transformation journey is both smooth and successful.
Comprehensive Support
InspireXT provides dedicated support throughout your transformation journey. From the initial consultation and design phase to implementation and ongoing optimisation, our team is there to guide and assist you at every step. We offer comprehensive training, support services, and continuous improvement strategies to ensure that you get the most out of our solutions and achieve your business goals.
Higher profits, loyal customers, a smoother supply chain
We can help you get there
Through InspireXT’s Connected Solution.
What is it:
In simple terms, it is a solution that enables your front office and supply chain systems to work in harmony, embedding the latest AI, IoT & automation capabilities. As a result, you will have a unified view of your optimised value chain.
How it works:
InspireXT’s Connected Experience is the solution that empowers organisations to provide customers with a real-time view of inventory, optimise stock levels, fulfill orders with proactive updates, and incorporate valuable customer feedback into the product value chain process model.
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