Connected Managed Services
Empower Your Business with InspireXT’s Connected ServicesXT
Revolutionise Your IT Operations with InspireXT
Quarterly application updates causing headaches? Cost of support ballooning? Slow incident response times? Ongoing resourcing challenges?
InspireXT Consulting offers tailored managed services for Oracle, Salesforce, AI and cloud infrastructure. Powered by AI Chatbot Agents, we deliver more for less – more value, performance and responsiveness with less disruption, frustration and cost.
- Our Oracle Managed Services include a quarterly release management service, with automated regression testing and functional advisory services to help you get the best from the evolving capability of the Oracle cloud applications and infrastructure. With a specialism in regulated industries, this includes a proven validation service to ensure regulatory compliance.
- For Salesforce, we provide ongoing support to keep your CRM agile and fully integrated, enhancing sales efficiency and customer satisfaction.
Partner with InspireXT to optimise your enterprise applications and harness AI for service and growth.
Simplify with Our All-Inclusive Managed Services
Experience the unique benefits of our holistic approach to managed services. Unlike traditional models with restrictive packages or complex tiers, we offer a straightforward, all-inclusive management and support solution. Our experienced team provides the guidance and expertise you need to optimise your operations effortlessly, ensuring you can focus on achieving peak performance without navigating through confusing options.
Incident & Problem Management
- Ticket Management
- SLA Management
- Request Fulfillment
- AI-Powered Self-Service
- Problem Management
- Third-party coordination
Operations Management
- Planning Advisory & Support
- Release & Deployment
- Test Automation
- Patch Management & Upgrades.
- Asset & Configuration Management
- Change Management
- Knowledge Management
- Migration Services
Insights & Impacts
- Reporting & Analytics
- Time Tracking
- Proactive Maintenance
- Integration Management
- Performance Monitoring & Tuning
- Training & Adoption
Security & Compliance
- Roles & Profiles
- Data Sharing
- Field Level Security
- Audit Log
- GDPR
Smart Self Service
- Comprehensive User Training and FAQs
- AI-enabled self-healing of repeated issues
- GenAI powered chatbots for end-user queries
- Enhanced incident management
- Continuous improvement and adaptation
InspireXT Connected ServicesXT
A next-generation managed service solution designed to support Oracle and Salesforce environments. From automating routine support to ensuring seamless application updates, our AI-powered managed services provide peace of mind with a proactive & reactive, streamlined approach.
ORACLE
On-Premise Support
• Oracle EBS Managed Services
• Agile PLM
• Database Managed Services
• Patch and Upgrade Management
Oracle Cloud Specialisation & Application Support
• Enterprise Resource Planning
• Enterprise Performance Management
• Supply Chain & Management
• Oracle Integration Cloud
• Oracle Cloud Infrastructure
• Manage Oracle Quarterly Patch
• Oracle Cloud Platform as a Service
Chatbot services (GenAI enabled bot)
• User training / FAQ
• AI enabled repeated issues resolutions
• Chat bot for End User queries
Tools & Accelerators
• Config Tool- Automated Configuration Migration.
• Test Complete- Automated testing for all business flows and Regression testing
SALESFORCE
Support
• Salesforce Managed Services
• Data Migration Services/Org Migration Services
• Integration Services with 3rd Party Tools
Salesforce Cloud Specialisation & Application Support
• Sales Cloud
• Service Cloud
• Field Service Lightning
• Experience Cloud
• Loyalty Cloud
• Manufacturing Cloud
• Mulesoft
• Experience Cloud
Services
• Configurations & Customisations
• User training
• Data Insights
• Automations
• Integration
• Multi-Channel Support
• Self-Service
AI-Ops - Benefits of AI-Enabled
Managed Services
Predictive Maintenance & Issue Prevention
Proactive Problem Resolution: AI algorithms analyse vast amounts of data to predict potential issues and their root causes before they occur, allowing for proactive maintenance. This reduces downtime and improves application availability.
Enhanced Automation & Efficiency
Automated Processes: AI can automate routine tasks such as application updates, patching, backups, and performance optimisations, reducing the need for manual intervention and freeing up internal resources.
Faster Decision-Making & Insights
Data-Driven Insights: AI-enabled platforms analyse large volumes of data generated by IT applications to provide actionable insights for improving system performance, security, and user experience.
Faster Time-to-Resolution
Self-Healing: AI agents monitor the environment to identify known issues and automatically deploy the knowledge base response to minimise impact to users.
Better SLA Performance
Higher Uptime & Availability: AI-enabled managed services can deliver more stringent SLAs by ensuring high uptime through predictive maintenance, faster
incident response, and better resource optimisation.
Tailored Managed Services Packages
to Fit Your Business Needs
Essential Care
Advanced Support
Elite Performance
Services
Essential Care = Core reactive service for typically non-critical operations.
Advanced Support = Proactive application & environment management.
Elite Performance = Fully embedded service partner.
Logging incidents and service requests.
Basic troubleshooting and resolutions (e.g., password resets, software installation, basic hardware fixes).
Escalating complex issues (P1) to higher support levels.
Coordinating with third parties within agreed support timelines.
Helpdesk support for minor issues and troubleshooting.
In-depth troubleshooting and diagnostics.
Managing incidents and emergency changes.
Escalating unresolved complex issues to higher levels.
Resolving software, hardware, and network issues; implementing solutions.
Collaborating with L1 support for guidance and training.
Quarterly impact assessments and regression testing with automation tools.
Vendor SR support.
User management: Administering accounts, roles, and permissions.
Providing specialized expertise and advanced technical knowledge.
Resolving L2 escalated issues requiring advanced troubleshooting.
Implementing major config changes per Change Management Process.
Collaborating on bug fixes, enhancements, and long-term solutions.
Documenting solutions; managing user accounts, roles, and permissions.
Problem and knowledge management: Improving support processes and the knowledge base.
Strategic IT consulting: Aligning IT strategy with business transformation goals.
Assessing quarterly updates and assisting with feature implementation if needed.
Working on system design, architecture, and major configuration changes.
Contributing to continuous improvement of support processes and knowledge base.
- Both Oracle & Salesforce
- Oracle Only
- Salesforce Only
- N/A
If one of these doesn’t quite fit, we can bespoke it for your custom requirements.
Request for services
Find out more about how we can help your organisation navigate its next. Let us know your areas of interest so that we can serve you better.
