Managed Services Case Study
Challenges
Our client is a leading provider of gardening products in the UK and Ireland. They were facing challenges following implementation of their master data management system, Oracle Product Information Management (PIM) following departure of the original project team. The IT team faced challenges with key issues and quarterly upgrades which led them to consider an alternative solution. Recognising the urgency, Oracle brought in InspireXT to stabilise the solution and steer the project back on course. InspireXT’s intervention was crucial in addressing the existing issues and setting the stage for future improvements.
- Departure of the previous implementation led to system management issues.
- The IT team felt somewhat overwhelmed and faced challenges in managing the system effectively.
- The system’s transition to the business had not started causing a dependency on in-house IT teams
- Integration, reporting, and configuration problems persisted.
- Documentation gaps hindered effective system management.
Solution
InspireXT, with its expertise in Product Lifecycle Management, provided a comprehensive solution to stabilise company’s Oracle PIM system and ensure its long-term success. The services included:
- Workshops for Issue Resolution: Conducted workshops to understand, prioritise, and address issues.
- System Stabilisation: Resolved integration, reporting, and configuration problems, stabilising the system.
- Expansion of Application: Expanded the application to support additional product categories with minimal integration re-work.
- Development of Documentation: Developed user guides to fill documentation gaps, enabling independent product data management.
- Transition to Business Teams: Transitioned system ownership from IT to business teams for better collaboration and data stewardship.
- Flexible IT Service Management: Introduced a flexible IT Managed service for managing issues and requests, providing a single point of contact and scalable support.
Results
- Increased confidence with the resolution of critical issues.
- Enhanced comfort for users and stakeholders with accessible assistance.
- Reduced risk with ownership transition to business users, ensuring accurate product information for sales teams.
- Regular impact assessment and regression testing for quarterly updates to mitigate risks.
Conclusion
Technology implementations often come with challenges, but InspireXT’s guiding, responsive, and supportive approach successfully stabilised our client’s Oracle PIM system. By addressing immediate issues, expanding the solution’s capabilities, and empowering business teams, InspireXT ensured continuous support and enhancement of product information quality. This ongoing journey enables our client to focus on their core strengths while maintaining reliable and detailed product information for their customers.
The Opportunity
Our client is a leading provider of gardening products in the UK and Ireland. They were facing challenges following implementation of their master data management system, Oracle Product Information Management (PIM) following departure of the original project team. The IT team faced challenges with key issues and quarterly upgrades which led them to consider an alternative solution. Recognising the urgency, Oracle brought in InspireXT to stabilise the solution and steer the project back on course. InspireXT’s intervention was crucial in addressing the existing issues and setting the stage for future improvements.
- Departure of the previous implementation led to system management issues.
- The IT team felt somewhat overwhelmed and faced challenges in managing the system effectively.
- The system’s transition to the business had not started causing a dependency on in-house IT teams
- Integration, reporting, and configuration problems persisted.
- Documentation gaps hindered effective system management.
The Solution
InspireXT, with its expertise in Product Lifecycle Management, provided a comprehensive solution to stabilise company’s Oracle PIM system and ensure its long-term success. The services included:
- Workshops for Issue Resolution: Conducted workshops to understand, prioritise, and address issues.
- System Stabilisation: Resolved integration, reporting, and configuration problems, stabilising the system.
- Expansion of Application: Expanded the application to support additional product categories with minimal integration re-work.
- Development of Documentation: Developed user guides to fill documentation gaps, enabling independent product data management.
- Transition to Business Teams: Transitioned system ownership from IT to business teams for better collaboration and data stewardship.
- Flexible IT Service Management: Introduced a flexible IT Managed service for managing issues and requests, providing a single point of contact and scalable support.
The Outcome
- Increased confidence with the resolution of critical issues.
- Enhanced comfort for users and stakeholders with accessible assistance.
- Reduced risk with ownership transition to business users, ensuring accurate product information for sales teams.
- Regular impact assessment and regression testing for quarterly updates to mitigate risks.
Conclusion
Technology implementations often come with challenges, but InspireXT’s guiding, responsive, and supportive approach successfully stabilised our client’s Oracle PIM system. By addressing immediate issues, expanding the solution’s capabilities, and empowering business teams, InspireXT ensured continuous support and enhancement of product information quality. This ongoing journey enables our client to focus on their core strengths while maintaining reliable and detailed product information for their customers.
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