Enhancing Order Management Efficiency with Oracle APEX
Challenges
A leading enterprise faced significant usability issues with its existing Oracle Order Management (OM) Cloud interface, which affected order processing efficiency and user adoption:
- Cumbersome Navigation: Users had to navigate multiple screens and tabs to complete a single order.
- High Click Volume: Order creation required 10–15 clicks on average.
- Low User Adoption: The interface was perceived as unintuitive and time-consuming.
- Training Burden: New users needed 2–3 days of training to become proficient.
These challenges slowed down operations and created friction in day-to-day order management.
Solution
InspireXT leveraged Oracle APEX to design and implement a responsive, single-page Order Management System (OMS) that integrates seamlessly with Oracle OM Cloud. The solution supports:
- Sales, Return, and Exchange Orders
- Auto tax calculation
- Mobile-friendly, minimal-click interface
Key Oracle APEX features used:
- Interactive Grids for real-time item entry and validation
- Dynamic Actions to auto-fill fields and trigger REST calls
- REST Data Sources for live Oracle OM Cloud integration
- Faceted Search to filter past orders instantly
- Excel Upload for bulk order creation
- Email Integration for automated confirmations
- Role-Based Access for secure user control
- Universal Theme for a clean, responsive user experience
Results
- Reduced order creation time from 5–7 minutes to 2–4 minutes
- Decreased clicks per order from 10–15 to 5–7
- Cut training time from 2–3 days to just 1 day
- Improved user satisfaction from ⭐⭐ to ⭐⭐⭐⭐⭐
- Accelerated deployment from 3–6 months to 4–6 weeks
The Opportunity
A leading enterprise faced significant usability issues with its existing Oracle Order Management (OM) Cloud interface, which affected order processing efficiency and user adoption:
- Cumbersome Navigation: Users had to navigate multiple screens and tabs to complete a single order.
- High Click Volume: Order creation required 10–15 clicks on average.
- Low User Adoption: The interface was perceived as unintuitive and time-consuming.
- Training Burden: New users needed 2–3 days of training to become proficient.
These challenges slowed down operations and created friction in day-to-day order management.
The Solution
InspireXT leveraged Oracle APEX to design and implement a responsive, single-page Order Management System (OMS) that integrates seamlessly with Oracle OM Cloud. The solution supports:
- Sales, Return, and Exchange Orders
- Auto tax calculation
- Mobile-friendly, minimal-click interface
Key Oracle APEX features used:
- Interactive Grids for real-time item entry and validation
- Dynamic Actions to auto-fill fields and trigger REST calls
- REST Data Sources for live Oracle OM Cloud integration
- Faceted Search to filter past orders instantly
- Excel Upload for bulk order creation
- Email Integration for automated confirmations
- Role-Based Access for secure user control
- Universal Theme for a clean, responsive user experience
The Outcome
- Reduced order creation time from 5–7 minutes to 2–4 minutes
- Decreased clicks per order from 10–15 to 5–7
- Cut training time from 2–3 days to just 1 day
- Improved user satisfaction from ⭐⭐ to ⭐⭐⭐⭐⭐
- Accelerated deployment from 3–6 months to 4–6 weeks
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