Managed Services
Managed Services partner of the future
Support is crucial for Digital Transformation, reducing risk, boosting user satisfaction, and ensuring quality. It plays a vital role in continuous improvement, aligning solutions with evolving business needs. InspireXT paves the way for a structured journey toward a mature managed services model, enhancing application security and predicting downtimes.
Transitioning to a higher maturity model leads to high-performing applications for our clients. SLAs ensure superior IT support, offering swift ticket resolution and effective knowledge management. Leveraging experience and insights, InspireXT’s support approach aims for high-quality outcomes, surpassing customer expectations.
Core services
- Incident management
- Problem management
- Change and Release management.
- Quarterly patch management
- Across global time zones with agreed SLAs
Flexible resourcing models
Diverse resourcing models on offer like dedicated, core-flex, buffer investments, named and unnamed capacity, retention, and shift management.
Governance and reporting
Governance includes escalation management and reporting to various layers across operations, management and executives.
Tailored solutions
Recognizing the uniqueness of your business, our Managed Services are customized to fit your specific needs. From routine maintenance to strategic enhancements, we craft solutions that evolve with your business.
Security and compliance
Our adherence to stringent security measures and compliance standards provides confidence that your solution instance remains a fortress against potential threats.
Maximize your ROI with InspireXT’s strategic Managed Services approach
Enhanced application
lifecycle
Rationalize the portfolio and retire legacy applications to save maintenance costs while increase user access to mobile and cloud-based technologies with continuous innovation.
Create a culture of knowledge management
Develop best practices of ITSM knowledge management and link them directly with incident/problem resolution for quicker resolution and reduce reliance on manual resources.
Data driven continuous improvements
Capture and analyze ticket related data using ITSM tools to analyze trends, criticality and then predict future volumes to ensure improved workflows and
resource allocation.
Managed Services evolution
01
Transition
- UAT based transition.
- Preparation for Knowledge Acquisition
- Key role in hyper care support
- Handling system adoption and user training related tickets
02
Stabilize
- Establish integrated L1 to L3 support process for incident and problem management.
- ITSM tool enabled for right data capture.
Measurement framework established. - Well defined governance in place with reviews
- Stable ticket load
03
Optimize & transform
- Early evidence of cost saving
- Further productivity levels implemented.
- Customer involvement only in escalations and reviews
- Initiatives demonstration around
- Automation
- AI
- Support user experience
- Improved ITSM tool usage
Empowering your cloud journey
Cloud application Managed Services
On-premise to on-cloud migration
Infrastructure and database Managed Services
Integration
PaaS and customizations
Capabilities
Oracle Application Managed Services
Oracle ERP Cloud, Oracle SCM Cloud, Oracle EPM Cloud, Agile PLM, E-Business Suite
Infrastructure/ Database
Oracle Cloud Infrastructure, Oracle Application Servers, and Oracle Database
Integration
Oracle Integration Cloud, Mulesoft
Oracle PaaS and Customizations
Oracle APEX, Oracle VBCS, Oracle Forms, Oracle Reports and Oracle BI Publisher
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better.
