Connected IntelligenceXT
AI agents purpose-built for supply chain and customer engagement
Transform your value chain with intelligence and automation that bridges the gap between operations and customer experience. Imagine AI agents working with your people to increase responsiveness, save time, and democratise expertise. Seamlessly integrated into your processes, deployed in days not months.
The true cost of disconnected systems and processes
Businesses are often required to orchestrate multiple ERP, SCM and CRM systems that support an array of value chain activities, functions, processes and engagement channels. These systems typically reside on a mixture of technology platforms, across different cloud or hybrid infrastructures, often with limited integration and end-to-end visibility. This fragmented approach and disconnect between supply chain operations and customer engagement creates significant business impact:
“Our stores make promises to customers based on outdated inventory data. When a customer drives across town for a product we don’t have, that’s a lost sale and a damaged relationship.”
Retail Sales Leader
“We optimise our operations based on efficiency metrics, but what about customer impact? When we make changes to reduce costs, we have no idea how it affects customer satisfaction.”
Supply Chain Leader
At InspireXT, we believe AI agents should…
Be built-in, not bolted on
AI agents should be embedded into how you operate – across your entire value chain. Connected IntelligenceXT integrates AI directly into your operational framework, creating a foundation for intelligent decision making.
Work alongside your people
AI agents should enhance your teams’ capabilities through strategic partnership. We deliver a human-AI collaboration that elevates expertise and accelerates performance, whilst increasing employee engagement.
Leverage your enterprise data
Transform your enterprise data into actionable intelligence. Our AI agents operate across platforms and applications, creating a unified intelligence layer that drives measurable outcomes.
Connecting the value chain with AI agents
Our Common Process Model provides the foundational blueprint for success, ensuring AI agents understand, connect, and optimise processes across every function of your value chain. This proven framework maps and models the critical connections between supply chain operations and customer engagement, enabling truly intelligent process optimisation.
The results are transformative:
“Now we can see exactly how our supply chain impacts customer happiness. We spot issues before they affect customers and turn potential problems into proactive solutions.”
Chief Customer Officer
“We now target our campaigns based on customers’ delivery experiences. We know which customers get great service and which have had supply chain issues, so we can tailor our marketing to different segments based on their supply chain satisfaction.”
Marketing Specialist
Meet your team of AI agents
Rapidly deploy your team of AI agents that understand, connect, and optimise your processes. Start with the agents that address your most pressing needs, then scale as your business evolves. Each agent is designed to help bridge the gap between supply chain operations and customer engagement, working individually or as part of an intelligent team, hand in hand with their human counterparts to drive measurable improvements.
Choose from our comprehensive suite of agents, each leveraging our Common Process Model to ensure seamless integration and maximum impact:
AI Agent
Procurement Adviser
Optimises strategic sourcing decisions with real-time spend analysis across suppliers and categories. Answers questions like ‘Which suppliers have the best value-to-performance ratio?’ and ‘How do our sourcing decisions affect customer complaints?’ – enabling data-driven procurement that balances financial and customer objectives.
AI Agent
Inventory Adviser
Enhances inventory management through real-time stock monitoring and automated replenishment recommendations. Addresses questions like ‘Which products require immediate reordering?’ and ‘How can we optimise safety stock levels?’ – preventing disruptions while minimising excess inventory costs.
AI Agent
Product
Adviser
Strengthens product lifecycle management by integrating customer insights with supply chain capabilities. Provides analysis on ‘What specific feedback are customers sharing about our current products?’ and ‘Which product features create the most supply chain complexities?’ – ensuring alignment between product development and operational execution.
AI Agent
Operations Adviser
Transforms operational decision-making by correlating efficiency metrics with customer impact analysis. Answers inquiries such as ‘How do our processing times compare to customer delivery expectations?’ and ‘Which operational changes have improved customer satisfaction most?’ – prioritising initiatives with measurable customer benefits.
AI Agent
Customer Service Adviser
Empowers service teams with comprehensive supply chain visibility and proactive communication tools. Delivers actionable information on ‘What is the precise location of this customer’s order?’ and ‘Which customer segments are experiencing the most delivery issues?’ – converting service challenges into relationship- building opportunities.
AI Agent
Business Analyst
Delivers strategic insights by correlating supply chain performance with customer satisfaction indicators. Answers essential questions like ‘Which delivery metrics most impact our Net Promoter Score?’ and ‘How have recent supply chain investments affected customer retention?’ – identifying high- value improvement opportunities.
AI Agent
Supply Chain Adviser
Provides end-to-end supply chain visibility with targeted optimisation recommendations. Addresses challenges such as ‘Which transport routes are causing delivery delays?’ and ‘How do our fulfilment costs compare across distribution centres?’ – enhancing both efficiency and customer satisfaction metrics.
AI Agent
Utility Agent
Functions as a headless, behind-the-scenes helper that embeds AI
insights and automation directly into your system and application processes. This non-persona agent works autonomously to enhance operational workflows, integrate intelligent capabilities across platforms, & execute automated actions without requiring direct user interaction.
Why Connected IntelligenceXT Transforms Value Chains
Unified Intelligence
Eliminate silos between supply chain and customer engagement through our Common Process Model. We provide a proven blueprint for connecting data and processes across every facet of your value chain, ensuring seamless integration of operational and customer insights.
Rapid Implementation
Deploy AI agents in days, not months. Our pre-configured solutions and established process frameworks accelerate time-to- value while ensuring robust, enterprise-grade implementation.
Purpose-built Solutions
AI agents designed for your specific industry challenges, built on deep understanding of end-to-end value chain processes. Each agent leverages our Common Process Model to ensure actions align with established best practices and industry standards.
Strategic Human-AI Partnership
Enhance team capabilities through AI collaboration. Our agents understand your processes and work alongside your teams to drive continuous improvement across the value chain.
Data-driven Decisions
Leverage complete value chain visibility. Our Common Process Model ensures your data is properly connected and contextualised, enabling truly informed decision making across supply chain and customer engagement.
Future-ready Architecture
Flexible platform that evolves with your needs. Built on a comprehensive process framework that adapts to changing business requirements while maintaining end-to-end process integrity.
Enterprise-ready Deployment Options
Connected IntelligenceXT delivers enterprise value through flexible technology options that align with your existing investments. Whether leveraging our proprietary NaturalAI platform, Salesforce Agentforce, Oracle OCI and Fusion Cloud AI Agents, or a hybrid combination, we ensure seamless implementation and rapid time -to-value. With support for both public and private LLMs, you maintain complete control over AI governance and security.
InspireXT NaturalAI Agent Framework
Our proprietary framework delivers intelligent automation and insights through pre-configured agents that understand your business processes. Built on our Common Process Model, NaturalAI Agents provide deep domain expertise while maintaining flexibility for customisation. Deploy rapidly with our proven implementation approach and scale as your needs evolve.
Salesforce Agentforce AI Agents
Leverage the power of Salesforce’s integrated AI ecosystem, combining Salesforce Data Cloud, Agentforce and our Common Process Model. Native integration with your Salesforce environment ensures seamless connectivity, maximising your existing Salesforce investments while providing purpose-built AI agents that understand both customer data and supply chain operations.
Oracle OCI AI Agents & Fusion Cloud AI Agents
Harness Oracle’s enterprise AI capabilities through OCI AI Agents and Fusion Cloud AI Agents. This deployment option provides deep integration with your Oracle platform and application estate while enabling intelligent connections to customer engagement processes. Built-in integration with Oracle Fusion Cloud applications ensures robust, enterprise-grade implementation with rapid time-to-value.
Hybrid AI Agent Deployment
Maximise value by combining deployment approaches to match your specific needs. Whether integrating NaturalAI Agents with Salesforce, combining Oracle and Salesforce capabilities, or creating a custom mix of all three, our hybrid approach ensures you leverage the best of each platform. This flexible model allows you to optimise your technology investments while ensuring each part of your value chain benefits from the most suitable AI capabilities.
Getting started
Try out one of our sample Supply Chain AI agents today
Experience the power of Connected IntelligenceXT by trying out our sample Inventory Advisor AI Agent, live on our website. Enjoy a guided experience using the example questions provided or embark on your own journey with our sample inventory and orders dataset through conversation with our AI agent. See what insights you can uncover and perhaps gather get some ideas regarding how AI agents designed for supply chain and customer engagement can help transform your business.
Register your interest in a free AI Agent envisioning workshop
Discover the potential of AI agents in your organisation through our structured half-day workshop. Working with your key stakeholders, we’ll identify high-value use cases across your value chain, map your data landscape, and develop a strategic roadmap for implementation. You’ll leave with a clear understanding of how Connected Intelligence can address your specific business challenges and a prioritised action plan for moving forward.
Speak to us about our flexible packages that help you accelerate your journey
Ready to transform your value chain? Our flexible implementation packages are designed to deliver rapid time-to-value while aligning with your strategic objectives. Whether you’re looking to start with a focused solution for a specific challenge or implement a comprehensive transformation, we offer options that fit your timeline and budget. Our expert team will guide you through every step of the journey, from initial deployment to enterprise-wide adoption.