About the Client
Global leader in the diamond jewellery market and a part of the De Beers Group. Maintains a physical and digital presence across Europe, Asia, Australia, and the United States.
Provides differentiated offerings tailored to local tastes and preferences across major markets while operating at a global scale.
Business Challenges
- Sought to optimize product data and performance management as part of a rapid project implementation, initially focusing on the China market.
- Needed to leverage existing capabilities and knowledge within the group to establish a foundational solution.
- Required a scalable architecture and a reliable managed services framework to seamlessly expand to other markets and processes in the future.
What We Did
- Deployed a Performance Management common process model leveraging Oracle Cloud.
- Implemented Oracle Product Information Management (PIM) to establish a streamlined New Product Development (NPD) process where master data seamlessly feeds into target systems like eCommerce and Supply Chain.
- Integrated Oracle Inventory and Oracle Business Intelligence functionalities via MuleSoft to co-exist securely with existing local systems.
- Transitioned into an ongoing Application Managed Services (AMS) partnership to continuously support the product data ecosystem, ensuring it keeps pace with the business’s evolving operational needs.
Value Delivered
- Established a single source of truth for product data, minimizing fragmented and duplicate information across the enterprise.
- Improved time to market for new product launches by approximately 20% through the enhanced NPD process.
- Enabled continuous, actionable insights based on KPIs to improve inventory control and sales optimization.
- Provided sustained system stability and proactive enhancements through our continuous AMS engagement, ensuring a reliable steppingstone for greater global consistency.