De Beers Jewellers
Industry
Retail
Employee Count
10,000+
Location
Worldwide
De Beers is the world’s pioneer of diamond perfection, guiding individuals on their personal journey of discovery.
Owned by Anglo American plc, De Beers Group is the world’s leading diamond company, with expertise in diamond exploration, mining, grading, marketing and retail.
Through De Beers own stores and partner jeweler locations, their beautiful diamonds and jewellery designs bring joy and meaning to lovers of diamonds all around the world.
The Opportunity
- With diamonds sourced from their own mines, De Beers wanted to have direct traceability to ensure that each diamond sourced upholds social, ethical, & environmental values.
- The digital age prompted them to rethink their customer engagement strategy.
- They needed an approach that would enable global stock visibility across all channels and optimise working capital.
The Solution
- InspireXT architected end-to-end process and strategically introduced Oracle Cloud to complement the existing technology assets, reduce front-office complexity, and enhance back-office and customer-facing applications.
- InspireXT designed a common process model which connected multiple upstream channels such as eCommerce, Point of Sales, several Marketplace, and in-house customer service channels.
We wanted to work with a company who have the ability to understand our business needs, and how we work, before jumping to technology implementation. InspireXT’s end to end approach engages with the business, understands their complexities and helps them to identify the challenges. Only then do they suggest and implement a pragmatic technology enabled solution that not only works but enables us to adapt it to deliver on our requirements.
Solution Components
InspireXT deployed its Connected Supply Chain common process model enabled by Oracle Cloud.
The solution was integrated to co-exist with:
- A manufacturing execution system
- A CRM and eCommerce system
- A retail point of sales system
- A middleware
The Outcome
- The solution offered significant depth of functionality using out of the box processes, keeping in mind the long-term needs of the business.
- Implementation was accelerated whilst reducing downstream complexities, risks, and further costs associated with customisation or solution gaps.
- Built on latest technologies, InspireXT ensured that the platform was open and easy to interface with third party applications.
- Driven by demand and data, the efficient Connected Supply Chain fulfilled the customer’s requirements seamlessly.
No matter what the channel of sale, everything feeds through to the ultimate end systems. We can now offer information to our consumers that engages with them in the right way, by the right channel, message and method. The benefits are in everything working seamlessly.
Impact Areas
- Increase in online sales conversion
- Standardised single source of product data model
- Single source of product and stock data across all channels
- Optimised stock (global and regional)
- Improved customer proposition with enhanced fulfilment rates and accurate promising and delivery
- Reduction in working capital
Reach out to see how we can help you transform your Supply Chain