Connected Experience

Connected Experience
InspireXT - Connected Customer Value Proposition

Leverage our award-winning expertise and proven Value Chain Framework coupled with leading Cloud technologies to deliver enhanced

InspireXT - Connected Experience

to your customers

Multiple Channels

Multiple channels offer more choice

Customers like the same experiences

across all channels

Siloed Processes

InspireXT-Processes-01-200x200

Multiple channels create substantial

service complexity

for siloed processes

Expanding Horizons

Your business continues to expand

adding more pressure on

people, processes and technology

Key Components of  the Solution

Connected Supply Chain

The Connected Supply Chain enables organisations to make available newer innovations, products and services faster and in a cost-effective way to their customers, it delivers the following benefits:

Consistent Product Portfolio

Your customers are more likely to engage if the product catalogue is consistent, comprehensive and conveys the same information to all channels they engage in.

 

Not only you need to keep product taxonomies in check, but all other operational matters such as languages, prices, promotions and stock availability information play equally important role.

 

You may also have some regional restrictions due to regulations or safety or regulatory reasons. A solution that provides standardised capabilities with meaningful extensibility that product steward and orders can implement will greatly reduce time to value.

Efficient Order Orchestration

Many clients tell us that managing a customer order journey through diverse range of steps as well as keeping the customer informed in real time are some of the challenges they face in ever evolving multi-channel environment.

 

This can be due to silos that exist between the channels and actors involved in the process. Efficiently and cost effectively meeting a customer promise requires not only internal business functions but also many external stakeholders such as Carriers, Payment Providers and Suppliers to work together.

 

Order management and orchestration solution that can orchestrate order journey from capture to fulfilment and manage the complexity with relevant automation will greatly enhance your customers’ experience.

Product Customisation

If your business has luxury of unlimited inventory and working capital, perhaps this might not be a challenge for you, however, many want to achieve more with less

 

If you are amongst the ones needing to protect margins, conserve cash, then utilising technology enabled solution will be a right answer for you.  The solution must converge your channels, suggest how much to buy or make and how to deliver on customer promise.

 

With our Connected Supply Chain solution, we enable efficient stock strategies including providing all your demand channels with most accurate and dependable information to serve your customers.

Balanced Supply & Demand

Many businesses offer their products in multiple configurations, many have customers requiring visibility across agreements and terms, almost all have external supply bases needing to detach physical supply chain from financial supply chain

 

Customers love choices but also want simple options and predictable delivery and fulfilment timeframe. Offering simplified experience can add business process and systems complexity, and many businesses start to create silos. In a multi-channel getting your product or service across to your customer faster is the key, financial compliance should just happen behind the scene, automatically.

 

With our Connected Supply Chain solution, you can progressively break away from these silos by connecting your demand channels to a common process model, which takes care of the complexity, so your operations continue to do what they do best, make available great products and services.

Continuous Innovation

Order journeys can span multiple platforms, some in-house built while others procured from external providers, joining these pieces is only a start. How do you consume technology innovations that are delivered more rapidly than ever!

 

Technology companies are thriving with faster innovations and managing these complex changes can seem daunting and disrupt your business processes.

 

Our Connected Supply Chain solution starts with understanding (or establishing when required) your end to end architecture and putting in places meaningful building blocks.

Geographies & Partnerships

At what interval your market is evolving either demand side or supply side or both – onboard new channels quickly and efficiently.

 

The world continues to be more connected and your products and services are reaching new geographies. With our Connected Supply Chain solution, you can onboard new channels quickly without disruption to your business operations.

Connected Customer

With the Connected Customer solution, engage your customers  effectively and offer your products and services seamlessly across all channels and delivers the following benefits:

Demand Generation

  • Use sophisticated and automated marketing tools to engage potential customers via multiple channels including events and promotions
  • Gauge response to proposed and planned new products and services well in advance of launch
  • Accurately segment and target new customers based on existing customer data and third party market information

Improved Sales Planning

  • Manage forecast data in a process driven, auditable way to provide a single source of the truth that operations teams will trust
  • Positively influence Supply Chain, Sales Teams, Operations and Customers alike based on what is possible and realistic to produce and deliver

Incentive Management

  • Drive favourable behaviours across all stakeholder groups based on ability to supply
  • Optimise inventory by influencing customer decision making in real time
  • Promote specific products and services via multiple channels such as agents and resellers, seamlessly feeding results back to all aspects of the supply chain

Channel Management

  • Gather critical and consistent data from all relevant channels in real time to optimise supply chain effectiveness
  • Understand, influence and prioritise agents, resellers and customers directly with a 360 degree view of channel performance
  • Onboard or consolidate channels to market quickly in response to demand and supply chain considerations

Expectation Management

  • Feed shop floor production, leadtime, logistics and requirement deviation information to customers via push notifications and self-service functionality
  • Deal with mis-met expectations by deploying effective case management scenarios bringing the right people in to solve the right problems at the right time

After Sales Management

  • Manage complaints & returns efficiently and cascade the implications back through the supply chain
  • Rapidly scale service and field service requirements including optimisation of service based inventory and logistics
  • Manage assets in the field much more efficiently eliminating the need for short-term or one-off loading to the supply chain

Achieve Significant Benefits

We work collaboratively with you to identify and deliver improvement opportunities that are aligned with your strategic goals

Predictable Sales

InspireXT - Forecast and Plan

  • Effectively collaborate with product development teams to influence, plan and promote new products and launches
  • Automate engagement with prospects to monitor interest and generate leads
  • Use market-leading tools to engage existing customers and optimise repeat business visibility
  • Feed accurate sales forecasts for existing and prospective customers into the operations planning process

Retain & Grow

InspireXT - Manage & Optimise

  • Connect order channels to the end-to-end supply chain for real-time stock and lead time availability
  • Proactively orchestrate all customer demand and keep them on your side
  • Optimise working capital by optimising inventory from increasing visibility
  • Incentivise customers and channel partners and significantly improve relationships

Manage & Optimise

InspireXT - Retain & Grow

  • Build immersive experiences with complete end to end transparency
  • Create a robust supply chain with increased demand visibility across channels
  • Make critical decisions rapidly around priority customers based on specific meaningful metrics
  • Use sentiment analysis to focus on what is most important to customers from order to delivery

Our approach delivers lasting value by connecting multiple capture and fulfilment channels with end to end processes.

 

Provide your customers with consistent fulfilment experience during and after the order capture no matter whether they buy online, in-store, partner resellers, marketplaces or on-phone

 

Modernise the end to end processes and provide benefits directly back to your customers  in a demonstrable, measurable and highly visible way

Read more about our Solution Implementation approach.

Let us inspire your next transformation

Great results are achieved when people talk, share ideas and look to find answers collaboratively.